Microsoft Teams Review

The case for Teams has never been that it is the best chat client or the best video tool. It is that the licence is already paid for. Any organisation on Microsoft 365 gets Teams in the box, wired into Entra for identity, SharePoint for files, Outlook for calendars and now the Copilot agents Microsoft keeps adding, and replacing all of that with something better is almost never worth the argument. Roughly 360 million people a month open it. Very few chose it.

What they get is capable and heavy. Channels, threads, tabs, shared files, live captions, breakout rooms, webinars and phone calls through Teams Phone from ten dollars a seat: the feature list is enormous, and finding anything in it is the daily complaint. Governance is worse. Anyone can spin up a team, which after two years means a tenant full of dead channels nobody will admit to owning, and clearing that out is an administrator's project rather than a setting.

Pricing is the strongest part of the case. Teams Essentials is four dollars a user a month on annual billing and carries 300 person meetings that run up to thirty hours, which undercuts every standalone competitor. Business Basic at seven adds the rest of the suite. Nothing here is delightful, and nothing here is going away.